Contact Us
Water damage emergencies require immediate action. For the fastest response, please call our 24/7 emergency line.
Our Location
FastDry Restoration372 S Market Ave
New Braunfels, TX 78130
Non-Emergency Message
Use the secure form for general inquiries, vendor relations, or administrative matters.
Emergency or general question?
Call instead of submitting the form if water is still flowing, standing water is spreading, a sewage backup is involved, or your property has been affected by a storm or fire. If water is near outlets, appliances, or electrical panels, keep away from the area and contact the appropriate emergency utility service. Do not risk entering contaminated water to retrieve belongings.
For a past leak, a moisture concern, vendor inquiry, billing question, or other non-emergency matter, the secure form is the right place to send details. Include the property city, the type of building, when the issue occurred, the rooms or materials involved, and whether the source has been stopped. Never wait for a form response when damage is active.
Send a Message
Send a non-emergency inquiry to our team. If you are currently experiencing water damage, please call instead of using this form.
What happens after you reach out
A phone call lets the team ask immediate safety questions and understand whether the source is active. Be ready to share your address, a callback number, what caused the loss if known, how much water you can see, and whether anyone is currently at the property. If you have photographs, claim information, or access instructions, mention those as well. The more specific the first description, the easier it is to discuss an appropriate next step.
For non-emergency messages, complete every required field and describe what you need in the message box. The team will review the request and use the contact information you provide to follow up. FastDry can explain inspection, extraction, drying, cleaning, and documentation options, but your insurance carrier determines coverage. If you are uncertain whether a concern is urgent, choose safety first and call (830) 218-1001.
A few details can make the conversation easier
If the property is a rental, commercial space, or shared building, let us know who can authorize access and who should receive updates. Mention locked gates, alarm systems, parking limitations, or rooms that must remain available. You do not need to diagnose the damage or know the name of every affected material; a clear description of what you can see is enough to begin.
Keep photographs in their original form when possible, and note the time you first noticed the issue. Do not put yourself in danger to document a ceiling, crawlspace, or flooded room. If the situation is not active, gather any prior service records or carrier information before the follow-up. These small details help the team ask focused questions while keeping the form useful for routine requests.